Privacy Policy
Cruz Mobile Detail LLC
Effective Date: January 1st, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
Cruz Mobile Detail LLC (“we,” “us,” or “our”) does not share customer opt‑in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or unrelated purposes. All text messaging originator opt‑in data is kept strictly confidential.
1. Information We Collect
Personal Information
Name, email address, phone number, physical address
Payment information when you make a purchase or request a quote
Opt‑in records and timestamps for all communication channels (SMS, email, etc.)
Non‑Personal Information
IP address, browser type, device information
Website usage patterns and analytics
Cookies and similar technologies
Website interaction data collected through analytics tools (e.g., Microsoft Clarity)
Customer Communication
Records of inquiries and service requests
Appointment details and preferences
Service history and feedback
2. How We Use Your Information
We use collected data for:
Providing and improving our services
Processing transactions and payments
Communicating with you about inquiries, appointments, and updates
Enhancing website functionality and user experience
Ensuring security and fraud prevention
Maintaining records of communication preferences and consent
3. SMS Messaging & Compliance
Text Message Program Terms & Conditions
By opting into our SMS services, you agree to receive messages related to appointments, updates, and customer support.
Opt‑In & Consent
Messages are only sent if you explicitly opt in
We maintain timestamped opt‑in records
We comply with the TCPA and all applicable laws
Opt‑Out Instructions
Reply “STOP” at any time to cancel SMS notifications
You will receive a confirmation message
No further messages will be sent unless you re‑opt in
Opt‑out requests are processed within 24 hours
Message Frequency & Content
Frequency varies based on your interactions
Messages relate directly to services you request
Promotional content is only sent with explicit consent
Help & Support
Reply “HELP” for assistance
Or contact: cameroncruz820@gmail.com
Support available during regular business hours
Carrier Information
Standard message/data rates may apply
Carriers are not liable for delayed or undelivered messages
Supported carriers include AT&T, Verizon, T‑Mobile, Sprint, and most regional carriers
SMS Data Protection Statement
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We implement strict data protection measures to safeguard SMS data
4. Information Sharing & Disclosure
We do not sell, rent, or trade personal information.
We may share information with:
Service Providers
Third‑party vendors assisting with operations (payment processing, scheduling, etc.)
SMS aggregators/providers solely for delivering messages you consent to receive
All providers are contractually required to maintain confidentiality
Legal Compliance
When required by law, legal process, or to protect our rights
In response to valid law enforcement requests
Business Transfers
In mergers, acquisitions, or asset sales
Your data remains protected under this policy
Note: All categories above exclude text messaging opt‑in data and consent, which is only shared with SMS service providers as required for message delivery. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We maintain reasonable security measures, including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication
Regular security assessments and updates
Employee training on data protection
Breach notification protocols
Secure backups and disaster recovery procedures
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Analyze site traffic and user behavior
Remember preferences
Improve website functionality
Measure service effectiveness
You may control cookies through your browser settings. Disabling cookies may limit certain website features.
Microsoft Clarity & Analytics Tools: We use Microsoft Clarity to better understand how visitors interact with our website. Clarity uses cookies and similar technologies to collect non‑personal information such as click behavior, scroll activity, and device/browser details. This data helps us improve website performance, usability, and overall user experience. Clarity does not collect sensitive personal information, and any data collected is anonymized before being used for analytics. You may control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
7. Your Rights & Choices
You have the right to:
Access, update, or delete your personal information
Opt out of marketing emails via “unsubscribe”
Opt out of SMS by replying “STOP”
Request details on how your data is processed
Withdraw consent for future communications
File a complaint with a supervisory authority
To exercise these rights, contact us using the information in Section 10.
8. Third‑Party Links
Our website may contain links to third‑party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Cruz Mobile Detail LLC.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be posted on our website with the effective date. For significant changes, we may notify you by email or through a website notice.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us:
Cruz Mobile Detail LLC
28147 Detroit Rd, Westlake, OH 44145
Phone: +1 216-572-0610
Email: cameroncruz820@gmail.com
Website: getcruzmobiledetailing.com
By using our website and services, you consent to this Privacy Policy.